At House of Karigars, everything we sell is made with care — either by hand, to order, or in small batches. We stand behind what we make. If something is wrong with your order, we want to make it right.

Made-to-order pieces

Because our furniture and large statement pieces are crafted specifically for you — in the dimensions, finish, and material you select — they cannot be returned or exchanged unless they arrive damaged or significantly different from what was described. We encourage you to ask questions before ordering; our team is always happy to help you choose the right piece.

Damage or manufacturing defect

If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. We will not be able to accept claims reported after this window.

To raise a claim, email us at hokstores@gmail.com with:

• Your order number
• Clear photographs of the damage or defect
• An unboxing video if the damage appears to have occurred in transit

Once we review your claim, we will offer a resolution based on the nature of the damage — this may be a replacement, repair, or store credit issued to your House of Karigars account. We will always discuss this with you before proceeding.

Small decor items

For smaller decor items (candles, trinket trays, planters, and similar), returns may be considered on a case-by-case basis if the item is unused, in its original packaging, and returned within 7 days of delivery. Please write to us first — do not send anything back without prior approval. Approved returns will be resolved through store credit only.

If a return is approved, shipping charges for the return will be discussed and agreed upon at the time of approval, depending on the circumstances.

What we cannot accept

We are unable to accept returns for items that have been used, assembled, altered, or are no longer in their original condition. We also cannot accept returns for made-to-order pieces on the basis of personal preference, change of mind, or incorrect size selection — please measure carefully and contact us if you are unsure.

Store credit

House of Karigars does not offer cash refunds. All approved claims are resolved through store credit, which will be applied to your account within 7–10 working days of us receiving and inspecting the returned item. Store credit can be used against any future purchase on our website with no expiry date.